Legal
Privacy Policy
This policy describes how Dr. Sharon Rasquinha handles personal information when you use our website, patient account, and online appointment features in Mangaluru.
Last updated: 3 June 2026
See also: Terms of Service
Introduction
This Privacy Policy explains how Dr. Sharon Rasquinha (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, create an account, book an appointment, or otherwise interact with our online services.
We are committed to handling your information responsibly and in line with applicable Indian privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.
Who we are
Dr. Sharon Rasquinha is a gynaecology and obstetrics practice based in Mangaluru, Karnataka, India. Consultations and clinical care are provided at our affiliated practice locations, including Mangalore Heartscan Foundation, Unity Hospital Mangalore, and Heartscan Foundation, Bendore.
For privacy-related questions or requests, contact us at sharonrasquinha@gmail.com.
Information we collect
We may collect the following categories of information:
- Account information: name, email address, phone number, and profile photo when you sign in through our authentication provider.
- Patient profile details: name, date of birth, gender, contact numbers, and address information you provide when creating or updating your account.
- Appointment information: preferred doctor, location, date and time, visit type, and any reason for visit or notes you submit when booking.
- Communications: messages or enquiries you send to us by email or through the website.
- Technical data: IP address, browser type, device information, and pages visited, including through cookies and analytics tools in production.
How we use your information
We use personal information to:
- Provide, operate, and improve our website and patient account features.
- Schedule, confirm, reschedule, or cancel appointments and communicate about your visit.
- Verify your identity and maintain accurate patient records linked to your account.
- Respond to enquiries and provide practice-related updates.
- Maintain security, prevent fraud, and comply with legal or regulatory obligations.
- Understand how visitors use our website through aggregated analytics (where enabled).
Health and sensitive information
Information you share for clinical purposes—including symptoms, medical history, or visit notes—is treated as sensitive personal data. We use it only to deliver healthcare services, manage appointments, and maintain appropriate medical records in connection with your care.
Please do not submit detailed medical information through general website contact forms unless we have asked you to do so. For clinical matters, book a consultation or contact the clinic directly.
Data retention
We retain personal information only for as long as necessary to provide services, meet legal and medical record-keeping requirements, resolve disputes, and enforce our agreements.
When information is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable retention laws for healthcare records.
Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your sign-in credentials confidential and notifying us promptly if you suspect unauthorised access to your account.
Your rights and choices
Subject to applicable law, you may have the right to access, correct, update, or withdraw consent for certain uses of your personal information. You may also request deletion of account-related data where we are not required to retain it for legal or clinical reasons.
To exercise these rights, email sharonrasquinha@gmail.com. We may need to verify your identity before responding. If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant authority under the DPDP Act when applicable.
Children’s privacy
Our website and online account features are intended for users who are at least 18 years old, or for parents or guardians managing appointments on behalf of minors. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact Dr. Sharon Rasquinha at sharonrasquinha@gmail.com.